Frequently Asked Questions

General

Billing

Website

Dropship & Affiliate Business

General Questions

Who is TurnkeyBusinessDepot?

TurnkeyBusinessDepot is the parent company of AdultTurnkeyDepot.com. Our services are based on the packages offered through TurnkeyBusinessDepot and all clients are billed through the parent company. When you purchase a package through TurnkeyBusinessDepot, you'll be provided with the adult services advertised on this website free of charge. For more information about TurnkeyBusinessDepot and why core services are sold through them, please see the following FAQ: Why do I get redirected to TurnkeyBusinessDepot when I try to purchase a package?

What is your telephone number?

In order to provide our exceptional services at affordable rates, we've opted for an email-only support desk. This allows us to cut our costs by not having to staff a telephone-based support desk which we then pass on to you in savings. It simply isn't feasible to provide telephone support at our current rates. However, rest assured that we treat email communication as importantly as we would a telephone conversation. You'll receive speedy and knowledgeable responses to all of your questions.

Do you provide marketing support?

No, marketing your business is entirely your responsibility. We specialize in providing and managing the complex technology that is required to run your e-business. If you're uncomfortable marketing and promoting your business, you can acquire SEO/SEM services at affordable rates overseas. We can point you in the right direction if you need some help.

Can I view a demo of your websites?

Absolutely! Simply contact us and let us know that you want to see a demo. Be sure to include which businesses you're interested in so that we can send the appropriate demos.

Are your businesses fully automated?

We've made every effort to automate tedious and complex tasks so you won't have to manage them yourself. We'll also manage your technology and data updates to keep your business running and up-to-date. However, you'll still need to actively market and promote your business if you plan to generate any income. Your marketing and promotion efforts may include tasks like creating custom content, maintaining a blog or submitting articles to directories. You need to be prepared to do some work if you want your business to be successful.

No business can ever be fully automated so don't be fooled by those claiming that you'll be running on autopilot. Simply put, it isn't possible.

Do I need a merchant account?

No! We've designed our services to be a low-risk and low-cost alternative to operating an internet business. You do not need a merchant account to operate any of our turnkey businesses.

Do I need a business license?

No! We've designed our services to be a low-risk and low-cost alternative to operating an internet business. You do not need a business license to operate any of our turnkey businesses.

How do I get started?

Getting started is easy. Simply place an order through our website for your desired business. We'll contact you the same business day to help you get setup.

How long will it take to setup my business?

We'll contact you by email and help you setup a domain name after you place an order for one of our turnkey businesses. We can usually have your website completed within 2-3 business days once your domain name is setup. We know you're excited to get going so we'll do our best to get everything setup as quickly as possible. While we do not guarantee it, some businesses can be up and running in as little as 24 hours! When your business is ready, you'll receive an email from us containing your account details and instructions for getting started.

Will my website be ready-to-go when I receive it?

Absolutely! Our goal is to make it easy for you to launch your own internet-based adult business. Your shop will be ready-to-go when you receive it. We'll take care of all the geeky stuff including setting up your domain name, software, payments, web hosting and preloading your shop with data.

When do I select a domain name?

We don't request your domain name information during the checkout process because selecting a domain name is an important step in creating your business. After all, it will become the name that you operate under so it's important that you have a chance to put some thought into it. After you place an order for one of our turnkey businesses, a member of our team will contact you by email to help you select and setup a domain name. We provide personal service to each and every one of our clients so you won't be receiving an automated reply for this information. Just sit tight, someone will be in touch with you the same business day. In the meantime, you'll receive an automated confirmation email of your order so that you know that we've received it.

Billing Questions

Why do I get redirected to TurnkeyBusinessDepot when I try to purchase a package?

AdultTurnkeyDepot.com is a division of TurnkeyBusinessDepot. The core services that we provide consist of software, hardware and support. These services are generally considered to be non-adult services which can be sold through a lower-cost mainstream payment processor. To help us keep your fees low, we've opted to comply with banking requirements by selling our essential non-adult services through TurnkeyBusinessDepot. All adult-oriented services which compose the packages that you see advertised on this website are provided free of charge when you purchase a package through TurnkeyBusinessDepot.

Rest assured that your services will be fully managed by the staff at AdultTurnkeyDepot.com and that we'll provide you with the advertised services. There are no hidden fees and you'll only pay the prices that you see listed on this website. This is strictly done for billing purposes only, all other services will be rendered to you transparently. If you have any questions or concerns, please feel free to contact us.

Can I cancel at any time?

Yes, you may cancel at anytime, no questions asked. Just be sure to send your cancellation request at least 48 hours prior to your renewal date. Requests received after the 48 hour window will take effect the month after.

Do I have to commit to a term?

No! We're so confident that you'll love our service there's simply no need to have you commit to lengthy terms. You will be billed on a monthly cycle and you can cancel at anytime.

Are there any contracts?

Aside from having to accept our terms of service, there are no contracts or commitments associated with our services.

Are there any hidden fees?

No, there are no hidden fees whatsoever. We operate a no-nonsense business and will always disclose our fees clearly on our website. The prices that you see advertised on our website are exactly what you'll pay--no hidden surprises.

Is the setup fee a one-time fee?

Yes, the setup fee is a one-time fee that is billed when you purchase a turnkey business through our website. This fee covers the labor and consultation that is required to setup your business.

What does your monthly fee include?

There's a lot of work that goes on behind the scenes to keep your business up and running smoothly 24 hours a day, 365 days a year. Our monthly fee includes your software license (if applicable), managed web hosting, managed security and server monitoring, automated data updates and technical support. All of these services combined are what account for our monthly service fee.

If I choose to cancel, am I charged a cancellation fee?

No, we do not charge a cancellation fee. However, please ensure that you send your cancellation request at least 48 hours prior to your renewal date. Requests received less than 48 hours before your renewal date will take effect the month after.

Which payment methods do you accept?

We accept all major credit cards.

Who is 2CheckOut?

2CheckOut.com Inc. (Ohio, USA) is an authorized retailer for goods and services provided by AdultTurnkeyDepot.com. Payments for our services are made through 2CheckOut.com.

Do you take a percentage of my sales?

No, we do not.

Website Questions

Can I use my own domain name?

Yes! Just let us know that you wish to use your own domain name when we contact you for your domain name preference. We'll provide you with clear instructions to get your domain name setup for use with our services. It's usually just a quick email or phone call to your domain registrar to make the appropriate changes.

Will I need to register my own domain name?

No, we'll take care of the domain registration and setup for you. If you prefer to do it yourself, you're free to do so.

Can you help me select a good domain name?

Of course. If you need some help selecting a domain name, we'll be happy to provide you with some suggestions. We'll even advise you against a domain name that we feel may not be suitable for your business.

Do your turnkey packages include a domain name?

Yes! If you don't already have a domain name, we'll register a domain name of your choice on your behalf. We'll take care of the entire registration progress or help you setup a domain name that you already own.

I'm using my own domain name, can I get a discount?

No, we do not bill our customers for domain names. You can either have us register a domain name on your behalf or use your own. Both services are provided free of charge.

Can I host your software on my own server?

No, you cannot. Managing the technology and services behind your business is an integral part of our service. We would not be able to provide an affordable and reliable service is we allowed our software to be hosted externally. We simply do not provide this as an option, no exceptions.

Will I be able to accept credit cards through my website?

Yes! If you have a dropship business, you'll be able to accept credit card payments directly through PayPal or AlertPay. If you have an affiliate business, your affiliate program owner will process credit card payments on your behalf.

Which payment methods can I accept?

If you have one of our dropship businesses, you can accept credit card payments through PayPal or AlertPay. If you have an affiliate business, your affiliate program owner will process credit card payments on your behalf.

Can I use a merchant account to accept payments?

No, our services are designed to be a low-cost and low-risk alterative to owning your own adult business. A merchant account carries considerable costs and requirements which would exponentially increase the cost of our services.

Can I change the currency in which my customers are billed?

No, this is not a desirable option for a dropship business. Your dropshipper will base their prices in their home currency or currency of choice (i.e. USD) and bill you for their items in this currency. If you change the currency within your shop to something other than the currency used by your dropshipper, your profit margins will fluctuate due to changes in exchange rates. You would likely end up losing money on some orders or constantly have to update your pricing to ensure reasonable profit margins. All of the turnkey businesses advertised on our website accept payments in USD unless otherwise stated.

How will I get paid?

With our dropship businesses, you'll get paid instantly by your customers through PayPal or AlertPay. The funds will be available in your account instantly and you'll be able to transfer them directly into your bank account. Owners of our affiliate businesses are paid on a weekly basis or until their account balance reaches $100. Payment options for affiliate businesses include check, wire or 3rd party transfer options such as Payoneer.

Can I change my website's language?

All of our turnkey websites are provided in the English language by default. Our dropship offerings feature fully customizable themes that are coded in UTF-8. You'll be able to modify elements of your themes through your administrator control panel to convert your website into your desired language. However, do take note that product data is provided to us in English by our dropshipper and cannot be converted. As a result, portions of your website will remain in English. Please be advised that we're unable to provide support for converting your website into another language. If you intend to do this, you need to have a strong technical background with some HTML knowledge so please take this into consideration before making your purchase. Our affiliate websites are provided in English only but your affiliate program may provide alternative languages or tools for conversion.

Can I make changes to the layout and design of my website?

Our dropship businesses are equipped with fully customizable themes. You can modify the look-and-feel of your shop directly from your administrator control panel by applying one of our readymade themes, modifying an existing theme, or by creating your own. If you intend to modify or create your own theme, you'll need advanced knowledge of HTML and CSS. If you're uncomfortable doing this yourself and you'l like a custom theme, please contact us for a quote.

Affiliate businesses are usually limited to their level of customization which is usually by design. Since you'll be representing an established brand, the owners usually wish to preserve their image by enforcing strict design standards. However, most affiliate programs will provide you with a number themes that you can choose from and the ability to alter colors. Our affiliate businesses will allow you to select from a number of themes and you'll have to ability to modify colors to your liking.

I have a company logo will you help me apply it to my website?

Sure! We'll apply your logo to your website free of charge so long as it's provided to us in an appropriate format (i.e. transparent GIF, PNG or vector file). If your logo requires custom modifications or work we'll gladly provide you with a reasonable quote for the customization.

Can you design a custom logo for my business?

Yes! Our skilled graphic designers can manage just about any logo design request. Simply purchase our logo package to get started. We'll contact you to obtain your design requirements and get started on your logo. You'll be provided with a number of unique designs to choose from with unlimited revisions. Once you're happy with your logo, we'll apply it to your website and provide you with the original artwork and copyrights.

Is my website compatible with Google Analytics?

Yes! Our dropship businesses have built-in support for Google Analytics. Simply enter your Web Property ID into your administrator control panel and you're good to go! If you need to add Google Analytics tracking to your affiliate business, please contact us with your Web Property ID and we'll take care of the rest. Some affiliate businesses may not be compatible with Google Analytics, you can contact us prior to making your purchase if this is a concern.

Do I need an SSL certificate?

No, you do not need an SSL certificate. Our goal is to provide a cost-effective alternative to running an e-business. We make use of 3rd party payment solutions to avoid the need for costly SSL certificates.

Will I need to add products or content to my website manually?

No, your website will come preloaded with products (dropship) or adult content (affiliate). We'll also manage your data updates so that your website is always fresh and up-to-date. You'll never have to manually update your products or content!

How will I know when I make a sale?

Owners of our dropship businesses will receive an automated email from our system to notify you that an order has been placed. Your customer will also receive order confirmation email notifying them that you've received their order. Both emails will contain a link to the auto-generated invoice, you can use this invoice to prepare your customer's order or you can access the order information from the dashboard in your administrator control.

Affiliate business owners should login to their affiliate control panels routinely to view their stats. Your affiliate program may provide additional tools or weekly summary emails that you can use.

Dropship & Affiliate Business Questions

Can you explain how a dropship business works?

Please view our detailed dropshipping tutorial.

Can you explain how an affiliate business works?

Please view our detailed affiliate business tutorial.

Do I need to find my own dropshipper or affiliate program?

No, we'll provide you with a reputable dropshipper or affiliate program. We'll also preload your website with their data and keep your site up-to-date with automated updates.

Are there any fees associated with a dropship or affiliate account?

No. To ensure that we maintain a low-cost service, we only deal with dropshippers and affiliate programs that offer free accounts.

How do I make a profit on items or services sold?

With our dropship businesses, you'll receive all items carried by your dropshipper at wholesale prices. You can sell these items at the suggested retail pricing or at any price point that you prefer. The difference between your selling price and the wholesale price is your profit. Please contact us if you would like a pricelist that contains wholesale and suggested retail pricing of items.

Affiliate business owners receive a commission for selling memberships or time-based credits. Your profit is the commission that is paid to you by your affiliate program.

Can I change my prices?

Yes, you can modify your prices by a percentage store-wide through your administrator control panel.

Which brands and items does your dropshipper carry?

Our pricelist contains a complete listing of brands and products carried by our dropshippers. Please contact us and request a pricelist. Be sure to mention the business that you're interested in.

Can I view your dropshipper's pricelist to determine profit margins?

Yes, please contact us and request a pricelist for your desired dropship business.

How do I place an order with my dropshipper?

Your dropshipper will provide you with extensive resources containing information about placing an order. We can also direct you to the appropriate information if you require assistance. In short, you'll be using their website to place orders just as your customers will be using your website to place their orders. High volume clients can purchase our XML export utility that will allow you to process orders in bulk.

How do I pay my dropshipper?

You can pay your dropshipper with a credit card. Additionally, some dropshippers may accept PayPal.

Does your dropshipper ship worldwide?

Yes they do. Keep in mind that our dropshippers are based in the US (unless otherwise stated) so international orders may be subjected to customs and duties.

Will the dropshipper use my company information when they ship an order?

Yes! Your dropshipper will remain transparent throughout the entire process. They'll ship your orders directly to your customers using your company name and information. Your customers will never know of or hear from your dropshipper.

Will my dropshipper notify me when they ship an order?

Yes, they'll notify you by email. Depending on the shipping method, you might even receiving tracking information for your package.

How is shipping calculated and who pays for it? (dropship only)

Our software will calculate shipping fees based on your customer's location and the contents of their order. The shipping rates are based directly on the rates provided by the dropshipper to ensure accuracy.

If there is a problem with an order, does my customer contact me or my dropshipper?

Remember, your dropshipper is transparent throughout the entire process. Your goal is to appear as an individual business entity to your customers. This means that your customers will need to contact you if there is a problem with their order. Once you've determined the issue, you can coordinate with your dropshipper to correct the error. If a return is required, your dropshipper will provide you with instructions and a nondescript address to which your customer can return their items.

How do I handle returns? (dropship only)

One of the benefits of a retail adult business is that the majority of items fall under the intimate item category. This means that a customer cannot return an item that has opened simply because they don't like it. This is good news for a dropship business because less returns means less headaches for you. In the event that a customer receives a defective item, your dropshipper will provide you with instructions and a nondescript address to which your customer can return their item.

Can I add my own products or products from another dropshipper? (dropship only)

No, this is highly problematic. When you add items from multiple dropshippers or sources you complicate the order process. There is nothing that prevents a customer from ordering items offered by dropshipper A and dropshipper B in a single order. In your customer's eyes they're placing an order from a single source but in reality, part of their order will be shipped by dropshipper A and part of it by dropshipper B. Additionally, each dropshipper will bill you a shipping charge for their part of the order. While our software does pass shipping charges onto the customer, this will result in an unreasonably high shipping rate and likely result in the customer abandoning their cart. If your customer does go ahead with the order regardless of the bloated shipping rate, they'll end up receiving their order in two separate parts at two different times. This may cause confusion and might result in the customer contacting you about missing items. Not only will you be bogged down in questions about missing items, you'll also be stuck trying to keep track of which items belong to which dropshipper. And you'll routinely have to place orders with multiple dropshippers just to get a single order shipped. As you can see, this simply isn't a reasonable solution and is largely the reason why we've decided to limit our dropship businesses to a single product source. Don't worry though, our dropshippers carry plenty of items that will keep your shops fully stocked.